Skip to content

FAQs: Frequently Asked Questions

Can't find what you're looking for? Contact the I3H Admin team or submit a help desk ticket.
Floor Captain
What does the Floor Captain do?
Floor captains serve as liaisons with building management, supporting daily operations, administrative tasks, communication, break room supplies, mail, maintenance, floor checks, directory updates, and welcoming new occupants.
How does the Floor Captain support communication?
Floor captains provide regular updates and coordinate communication between floor occupants and building management.
Room & Equipment Booking
How do I book telephone booths or wellness rooms?
Use the 3600 CCB Conference Room Calendar (not 25Live) to book telephone booths and wellness rooms. QR codes outside each room display real-time availability.
How do I schedule lab equipment time?
Access the Equipment Calendar with an iLab account. See the iLab Registration Instructions (PDF) for setup help. Contact Mark Burnett or Ken Hassinger for assistance.
Help Desk & Requests
How do I submit requests or report issues?
Submit tickets to the I3H Help Desk for service requests and administrative issues. See the Help Desk Instructions for guidance.
Should I contact my Floor Captain directly with requests?
For tracking purposes, please submit requests through the I3H Help Desk. You may also notify your floor captain directly.
I3H Resources Site
What is the I3H Resources site?
The I3H Resources site is a central hub for news, policies, announcements, equipment reservations, training signups, and contact information for I3H faculty, staff, and trainees.
Building Access & Directory
How do I get building security access?
Send your Penn Card ID# to your floor captain, who will forward it to security for access authorization.
What is the floor directory used for?
The floor directory is used for safety and security purposes. Occupant photos are posted outside elevators on each floor.
Mail & Shipping
How do I change my mailing address to 3600 CCB?
See the Space Planning & Operations website for procedures on updating your mailing address to 3600 Civic Center Blvd.
How do I start shipping packages to 3600 CCB?
Request a new ship-to-location using the Ben Helps form.
Lockers
How do I get a locker?
Contact your floor captain for locker assignment.
Still Need Help?
What does the Floor Captain do?

The Floor Captain serves as a liaison with building management and supports our floor with daily operations, administrative tasks, and communication. These tasks may include break room supply management, mail distribution, facility maintenance, weekly floor checks, directory updates, welcoming new occupants, etc.

How does the Floor Captain support communication?

By providing regular updates and coordinating between our floor and building management.

How do I book rooms like telephone booths or wellness rooms?

These rooms cannot be booked on 25Live. Use the 3600 CCB Conference Room Calendar. QR codes outside the rooms allow you to check availability in real time.

How do I schedule time on lab equipment?

Use the Equipment Calendar. You’ll need an iLab account (not CAMS). To register for an iLab account use these instructions or, contact Mark Burnett or Ken Hassinger for help.

How do I submit requests or report issues?

Submit an I3H Help Desk (Instructions) ticket for:

  • Service center requests (glass wash, autoclave, freezer monitors, etc.)
  • Administrative issues (break room, temperature control, locker assignments, staff onboarding)
Should I contact the Floor Captain directly with requests?

Please submit tickets through the I3H Help Desk for proper tracking and follow-up. Feel free to also let your Floor Captain know of the issue.

What is the I3H Resources site?

I3H Resources is a central hub for news, policies, announcements, equipment reservations, training sign-ups, and contact information. It’s still being developed and feedback is welcome.

How does one get security access the building?

Send your Penn Card ID# including the last two smaller digits to your floor captain. They will pass the message along and security will grant your access.

If you have issues, contact your Floor Captain. Your home department cannot grant access to 3600 CCB.

What is the floor directory used for?

For safety and security, photos of all floor occupants will be posted outside the elevators.

How do I change my mailing address to 3600 CCB?

Please see the Space Planning & Operations website for more information.

How do I start sending my packages to 3600 CCB?

Please request a new ship-to-location using the Ben Helps form. 

How do I get a locker?

Contact your Floor Captain to be assigned a locker.