PMACS: Penn Medicine Academic Computing Services
Submit tickets for account issues, software requests, hardware problems, or any IT support need. You can also reset your PMACS password online without contacting the help desk.
Submit a Help Desk Ticket → Reset PMACS Password →Password resets, account setup, guest account sponsorship, and general IT troubleshooting.
Submit Ticket →macOS and Windows support, Windows 11 upgrades, LSP tools, VPN setup, and Templafy branded templates.
View Services →Penn Medicine Outlook email, PennBox storage, PennFlex Phone setup, and Zoom conferencing.
View Email Services →Access PMACS HPC clusters for large-scale bioinformatics, genomics, and computational research.
HPC Wiki →Support for CAMS, iLab core facility management, and other scientific computing platforms.
View Systems →PennKey activation, password management, and two-step verification setup for your Penn account.
PennKey Support →- Fill out a Help Desk Ticket for PMACS support ›
- Reset your PMACS password ›
- PennKey Support ›
- Sponsor a Guest PennKey / Sponsor Affiliations for Application Access ›
- Staff ›
- Faculty ›
- MacOS Updates ›
- LSP Tools ›
- VPN Instructions ›
- Templafy Plugin for PowerPoint ›
- PMACS Announcement Email Archive ›
- Penn & Penn Medicine Email Services ›
- PennBox ›
- PennFlex Phone ›
- Penn Medicine Zoom ›
- High Performance Computing Guide ›
- Central Account Management System (CAMS) ›
- iLab ›
Provides IT support and services specifically for the Perelman School of Medicine (PSOM) and University of Pennsylvania Health System (UPHS).
Works with ISC to determine network access needs within UPHS facilities.
PMACS Help Desk
PennKey Support
Faculy and Staff PMACS Services
Client Computing Services
Windows 10 to Windows 11 Self-Service Upgrade Guide [Coming Soon]